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Contact information

CONTACT US

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On The Grow, LLC
Phone: We do not have a phone number
WhatsApp: We do not use WhatsApp
Mailing Address:
On The Grow, LLC
709 West Rusk Street, Ste B - 908
Rockwall, TX 75087
United States
Business Hours:
Monday - Friday: 9:00 AM - 5:00 PM Central Time
We do not operate on weekends or federal holidays.

PLEASE NOTE: ONLINE ONLY BUSINESS

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On The Grow operates exclusively as an online business. We do not have a physical retail store, showroom, or warehouse open to the public.

We do not offer:
- In-person shopping or product viewing
- Local pickup or will-call services  
- Walk-in customer service or appointments
- Facility tours or visits
- We do not have a phone number you can call
- We do not use WhatsApp

All orders must be placed through www.onthegrow.net

For product returns, you must contact us first at info@onthegrow.net  for authorization before shipping items to the address listed above. See our Return Policy for details.

RESPONSE TIMES

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We are a small, 2-person team and receive hundreds of emails, messages and comments daily. To serve you better, we prioritize messages as follows:

Priority Emails (1-3 business days):
- Order issues (wrong item, damaged shipment, missing items)
- Return and refund requests
- Payment and billing questions
- Tracking and shipping problems
- Urgent customer service issues
- Masterclass Students
General Inquiries (1-2+ weeks):
- Growing questions and troubleshooting
- Product recommendations and general questions
- Course content questions
- Wholesale inquiries
- General business questions
NEED A FASTER ANSWER?
Before emailing, check our:
- Product descriptions and FAQs on our website
- YouTube channel (144K+ subscribers) - searchable growing tutorials
- Course materials (if you're a student)
- Blog posts - comprehensive growing guides

Include "URGENT - ORDER ISSUE" in your subject line if you have a time-sensitive problem with an existing order.

VERIFY YOU'RE CONTACTING THE REAL ON THE GROW

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On The Grow, LLC operates exclusively through the official channels listed on this page. Our business name "ON THE GROW" is a federally registered trademark (U.S. Reg. Nos. 97813467, 97811064, 90398972, 90159779, and others).

WARNING: We have encountered multiple instances of businesses and individuals illegally using our trademarked name "On The Grow" in the microgreens, agriculture, lawncare and farming industries without authorization. These impersonators are NOT affiliated with us.

Before doing business with anyone claiming to be "On The Grow," or similar sounding names, verify you're contacting us through our official channels:

Main Site:

Official Website: www.onthegrow.net

Official Email: info@onthegrow.net 

Official Business Address: 709 West Rusk Street, Ste B - 908, Rockwall, TX 75087

Business Owners: CJ and Mandi Vaughn

Location: Royse City/Rockwall, Texas, USA

Social Media:

Official YouTube: On The Grow (144K+ subscribers) https://www.youtube.com/onthegrow

Official Facebook: https://www.facebook.com/onthegrowfarms

Official Instagram: https://www.instagram.com/onthegrowfarms

Official TikTok: https://www.tiktok.com/@onthegrowfarms

Official LinkTree: https://linktr.ee/Onthegrow

Official Amazon Affiliate Storefront: https://www.amazon.com/shop/onthegrowfarms

Official Merch Site: https://on-the-grow-shop.fourthwall.com/

WARNING: BEWARE OF IMPERSONATORS & SCAMS

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If you encounter anyone using "On The Grow" or similar names in agriculture, microgreens, lawncare or related fields who is NOT operating through our official channels listed on this page, they are likely infringing on our trademark and impersonating our business.

How to Identify Scams - We NEVER:

  • Work with partners, distributors, or representatives (we operate our business directly - just CJ and Mandi)
  • Employ staff or agents who contact customers on our behalf
  • Call customers by phone for any reason
  • Use WhatsApp, Telegram, SnapChat or other messaging apps to contact customers
  • Ask for credit card information via email, phone, or message (you only enter payment details directly on our secure website checkout)
  • Send unsolicited physical mail requesting payment or personal information
  • Contact people through any method not listed in our official contact channels below

We ONLY communicate through:

If someone claiming to be "On The Grow" contacts you through any other method or asks for payment outside our website, it is a scam. Do not provide any personal or financial information.

Report suspected impersonators to: info@onthegrow.net with subject line "SUSPECTED IMPERSONATOR REPORT"

REPORT TRADEMARK INFRINGEMENT

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If you encounter unauthorized use of our trademark "ON THE GROW," please report it to:

Email: info@onthegrow.net Subject Line: "TRADEMARK INFRINGEMENT REPORT"

Include:

  • Business name and location
  • Website URL or social media handles
  • How they're using the "On The Grow" name
  • Screenshots if possible

We take trademark infringement seriously and investigate all reports.

For complete trademark information and legal rights, see our full Disclaimer page at: [link to disclaimer page]