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Conditions d’utilisation

TERMS OF SERVICE

Last Updated: February 10, 2026

OVERVIEW

This website is operated by On The Grow, LLC. Throughout the site, the terms "we", "us" and "our" refer to On The Grow, LLC. On The Grow offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service", "Terms"), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service, cancel or refund orders, or terminate communication at our sole discretion if a customer engages in conduct that we determine to be inappropriate, abusive, or harmful to our business, our team, or other customers.

This includes, but is not limited to:

  • Abusive, threatening, or disrespectful behavior, including name-calling, harassment, or intimidation
  • False accusations, defamatory statements, or chargeback abuse
  • Excessively unreasonable demands, aggressive communication, or disruptive conduct
  • Continued complaints or escalating demands after we have provided reasonable assistance or resolution to legitimate issues

You also understand that your content (excluding credit card information) may be transferred unencrypted and may involve: (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

Product Warranties & Disclaimers: All physical products are sold "as is" and "as described." We do not warrant or guarantee specific growing outcomes or results, as these depend on factors outside our control. See Section 21 for complete disclaimer.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Refund Policy: https://onthegrow.net/policies/refund-policy

Product Results Disclaimer: Growing products, including reusable growing mediums, trays, and systems, are sold as described and function as intended. However, we do not guarantee growing success or specific outcomes, as results depend on environmental factors, user technique, water quality, seed quality, and other variables unique to each grower. All sales of growing products are subject to the disclaimers in Section 21.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

Product Photos, Descriptions & Customer Responsibility:

Product photos on our website may show individual components, different angles, size references, or usage examples. The definitive description of what is included in your purchase is determined by:

  1. The product title
  2. The written product description
  3. The variant/option selected from dropdown menus
  4. What appears in your shopping cart before checkout
  5. Your order confirmation email

Photos may show:

  • Individual pieces that are sold together as a set
  • Components from different product listings on the same page for comparison
  • Usage examples or styling that may include items not included in the specific listing
  • Size references or scale comparisons
  • Microgreens or greens growing to demonstrate usage
  • Seeds to demonstrate usage

Customer Responsibility: You are responsible for:

  • Reading the complete product title and description before purchasing
  • Selecting the correct product variant from dropdown menus
  • Reviewing your shopping cart contents before completing checkout
  • Verifying your order confirmation email matches what you intended to purchase
  • Contacting us before placing your order if you have questions about what is included

Claims that "the photo showed something different" will not be accepted as grounds for return, refund, or exchange if:

  • The product description accurately described what was included
  • You received exactly what was listed in the product title, description, and your order confirmation
  • The confusion arose from seeing reference photos of individual components, old product photos of items we no longer sell or related products

If you are uncertain about what is included in a product listing before purchasing, contact us at info@onthegrow.net for clarification. Once you complete your purchase, you are confirming that you understand what you ordered.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more details, please review our Refund Policy: https://onthegrow.net/policies/refund-policy

SECTION 7 - OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of the optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us, you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party's intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy, which can be viewed here: https://onthegrow.net/policies/privacy-policy

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 - PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our Service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable.

You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and services delivered to you through the Service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall On The Grow, LLC, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the Service or any products procured using the Service, or for any other claim related in any way to your use of the Service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available via the Service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 - INDEMNIFICATION

You agree to indemnify, defend and hold harmless On The Grow, LLC and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys' fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 - SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 - TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our services (or any part thereof).

SECTION 17 - ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and governs your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 - GOVERNING LAW & JURISDICTION

These Terms of Service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of the State of Texas and the United States of America, without regard to conflict of law principles.

International Sales: For customers purchasing from outside the United States, including but not limited to Canada, the following applies:

  • Texas law governs the interpretation and enforcement of these Terms
  • Any disputes shall be resolved in the state or federal courts located in Rockwall County, Texas
  • You agree to submit to the personal jurisdiction of these courts
  • Digital products (eBooks, courses, PDFs, downloadable content) are licensed, not sold, and are subject to U.S. and Texas law regardless of your location
  • Physical products shipped internationally remain subject to these Terms, though you may have additional consumer rights under your local laws

By purchasing from On The Grow from outside the United States, you acknowledge and agree that Texas law applies to your purchase and that you understand your rights under both these Terms and your local consumer protection laws may differ.

Nothing in these Terms limits any mandatory consumer protection rights you may have under the laws of your country or state of residence.

SECTION 19 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 20 – TRADEMARK RIGHTS & INTELLECTUAL PROPERTY

Registered Trademarks

The following trademarks are owned by On The Grow, LLC (Texas, USA) and are registered with the United States Patent and Trademark Office (USPTO):

"ON THE GROW" (Word Mark)

  1. U.S. Trademark Registration No. 97813467

    • Status: LIVE / REGISTERED
    • Class: 031 (Fresh microgreens)
    • Goods & Services: IC 031: Fresh microgreens

  2. U.S. Trademark Registration No. 97811064

    • Status: LIVE / REGISTERED
    • Class: 035 (Retail services)
    • Goods & Services: IC 035: Online retail stores in the fields of hydroponic agriculture

  3. U.S. Trademark Registration No. 90398972

    • Status: LIVE / REGISTERED
    • Class: 031 (Gardening products)
    • Goods & Services: IC 031: Organic gardening kit for indoor and outdoor planting

  4. U.S. Trademark Registration No. 90159779

    • Status: LIVE / REGISTERED
    • Class: 041 (Educational services)
    • Goods & Services: IC 041: Educational and entertainment services, namely, a continuing program about microgreens and hydroponic agriculture

Additional Protected Marks:

  • On The Grow leaf logo design (trademark registered/pending)
  • "Do you beleaf in magic?" (slogan - trademark registered/pending)

Trademark Protection Scope

These federal trademark registrations provide On The Grow, LLC with exclusive rights to use the "ON THE GROW" mark in connection with:

  • Fresh microgreens and agricultural products (Class 031)
  • Online retail services in hydroponic agriculture (Class 035)
  • Educational and entertainment services related to agriculture and growing (Class 041)

Unauthorized Use is Prohibited

The following uses of "ON THE GROW" or confusingly similar marks are strictly prohibited without our express written permission:

In Commerce or Business:

  • Using "On The Grow," "OnTheGrow," "On-The-Grow," "@somefarmname_OnTheGrow," or any confusingly similar variation as a business name, trade name, or DBA
  • Operating any business in agriculture, hydroponics, microgreens, farming, gardening, lawn care or related industries under our trademarked name
  • Using our marks in advertising, marketing, or promotional materials
  • Using our marks on products, packaging, or labels
  • Using our marks in domain names, social media handles, or online usernames

In Specific Industries (Likelihood of Confusion): The "ON THE GROW" trademark is specifically protected for use in:

  • Microgreens production, sales, or education
  • Hydroponic agriculture and supplies
  • Indoor/outdoor gardening products and services
  • Agricultural education and entertainment
  • Lawn care services
  • Online retail of agricultural products
  • Any related or overlapping agricultural, lawn care, farming, or growing industries

Using "ON THE GROW" or similar marks in these industries creates a likelihood of confusion with our registered trademarks and constitutes federal trademark infringement.

Content & Intellectual Property:

  • Reproducing, copying, or redistributing our copyrighted content (videos, blog posts, course materials, images)
  • Using our logo, brand identity, or trade dress without authorization
  • Creating derivative works based on our content
  • Falsely claiming affiliation with or endorsement by On The Grow, LLC

Legal Rights & Enforcement

As the registered owner of these federal trademarks, On The Grow, LLC has the exclusive right to:

  • Use these marks in commerce throughout the United States
  • Prevent others from using confusingly similar marks
  • Take legal action against infringers
  • Seek damages, injunctions, and attorney's fees for trademark violations

We actively monitor and enforce our trademark rights. We have successfully pursued legal action against unauthorized users in the past, including cease and desist letters and trademark infringement claims.

Federal Trademark Infringement

Unauthorized use of our registered trademarks may constitute:

  • Federal trademark infringement under 15 U.S.C. § 1114 (Lanham Act)
  • Federal unfair competition and false designation of origin under 15 U.S.C. § 1125(a)
  • State common law trademark infringement
  • Unfair competition under state law

Penalties for trademark infringement may include:

  • Injunctive relief (court order to stop using the mark)
  • Monetary damages (including profits gained from infringement)
  • Statutory damages up to $2,000,000 per mark for willful infringement
  • Attorney's fees and costs
  • Destruction of infringing materials

Reporting Trademark Infringement

If you encounter any person or business using "ON THE GROW" or confusingly similar marks without authorization, particularly in agriculture, microgreens, hydroponics, gardening, or related fields, please report it to us:

Email: info@onthegrow.net Subject Line: "TRADEMARK INFRINGEMENT REPORT"

Include:

  • Name and location of business/person
  • How they're using the mark (business name, website, products, etc.)
  • Website URL, social media handles, or other identifiers
  • Screenshots or evidence of use
  • Any other relevant information

We take trademark infringement seriously and will investigate all reports.

Additional Intellectual Property Protections

In addition to our registered trademarks, all content, products, materials, designs, growing systems, and resources sold or shared by On The Grow are protected under applicable copyright, trademark, and trade dress laws.

Some of our products and designs are patent pending. Our brand name, slogan, logo(s), course content, blog posts, videos, and digital resources are protected by copyright and trademark law.

By purchasing, downloading, or accessing content from our site, you agree not to:

  • Reverse engineer, duplicate, copy, or recreate any product, PDF, eBook, physical book, course, app, game, blog, or system for resale or competitive purposes
  • Use any product, trademark, logo, or content for unauthorized commercial distribution
  • Infringe upon our intellectual property rights in any form
  • Use our trademarks, trade dress, or confusingly similar marks in commerce

Violation of this policy may result in termination of access to our services and/or legal action, including claims for trademark infringement, copyright infringement, and unfair competition.

For complete trademark information, contact us at info@onthegrow.net.

SECTION 21 – EDUCATIONAL CONTENT & RESULTS DISCLAIMER

Educational Content: All content provided by On The Grow—including videos, emails, comments, messages, blog posts, PDFs, downloads, courses, social media posts, and any other materials—is for informational and educational purposes only. It is based on our personal experience, experimentation, and research as growers and small business owners since 2019.

Professional Disclaimers: We are not licensed consultants, attorneys, certified agricultural specialists, nutritionists, agronomists, or business consultants. We do not hold formal degrees or certifications in agriculture, horticulture, nutrition, or related fields.

Our teaching is based on:

  • Our hands-on growing experience since 2019
  • Personal experimentation and testing
  • Research from publicly available studies and resources
  • What has worked in our specific growing conditions and business

You are encouraged to use our methods as a starting point or foundation and make adjustments based on your specific conditions, needs, and circumstances.

Nutritional Information: Any nutritional information we discuss or reference is based on publicly available research and scientific studies conducted by third parties. We are not nutritionists and do not provide nutritional advice. We share findings from peer-reviewed studies and industry resources for informational purposes only.

Business Information: Any business strategies, advice, or information shared is based solely on our personal experience and research. This should not be interpreted as professional business, financial, or legal advice. Consult with qualified professionals for your specific business decisions.

No Guarantee of Results: We do not guarantee that you will achieve the same results as those described in our content or with our products. Growing outcomes depend on numerous factors outside our control, including but not limited to:

  • Environmental conditions (temperature, humidity, light, air quality)
  • Water quality and consistency
  • User technique and experience level
  • Seed quality and viability
  • Proper sanitation and handling
  • Following recommended procedures

Our reusable growing products are sold as described and function as intended when used properly. However, your individual growing success is dependent on your environment, technique, and variables unique to your situation.

Assumption of Risk: Any decisions you make based on the information we share are your sole responsibility. You are encouraged to conduct additional research and, when appropriate, consult with qualified professionals in agriculture, nutrition, business, or other relevant fields before making significant decisions.

NUTRITIONAL CONTENT & NUTRIENT DENSITY DISCLAIMER

This disclaimer applies to all reusable grow medium products (silicone and stainless steel) sold by On The Grow, LLC.

No Nutritional Claims

On The Grow, LLC makes no claims, representations, or warranties regarding the nutritional content, nutrient density, vitamin levels, mineral content, or health benefits of crops grown using our reusable grow medium products.

We do not claim that crops grown on our products will be:

  • More nutrient-dense than crops grown in soil
  • Less nutrient-dense than crops grown in soil
  • Equal in nutrient density to crops grown in soil or other growing methods
  • Higher or lower in specific vitamins, minerals, or other nutrients
  • Healthier, safer, or more beneficial than crops grown using other methods

Inert Growing Medium

Our reusable grow mediums (both silicone and stainless steel) are inert materials. This means:

  • They do not add nutrients to your crops
  • They do not remove or reduce nutrients from your crops
  • They serve only as a physical support structure for seed germination and root development
  • They do not interact chemically with seeds, roots, or water in ways that affect nutritional content

The medium itself does not contribute to or detract from the nutritional value of the crops grown on it.

Factors That Affect Nutrient Density

Nutrient density and nutritional content of microgreens and sprouts are influenced by numerous factors entirely outside our control and unrelated to the growing medium itself, including but not limited to:

SEED-RELATED FACTORS:

  • Seed variety and genetics
  • Seed quality and freshness
  • Seed storage conditions before purchase
  • Natural variation between seed batches

ENVIRONMENTAL FACTORS:

  • Light quality, intensity, spectrum, and duration
  • Temperature during growing
  • Humidity levels
  • Air circulation and quality
  • Geographic location and altitude

WATER-RELATED FACTORS:

  • Water quality and mineral content
  • pH levels of water
  • Presence or absence of chlorine, fluoride, or other additives

FERTILIZER & NUTRITION INPUTS:

  • Type of fertilizer used (if any)
  • Fertilizer concentration and application method
  • Nutrient solution composition
  • Timing of fertilizer application

GROWING PRACTICES:

  • Harvest timing (days to maturity)
  • Growing cycle length
  • Seed density/spacing
  • Sanitation and growing conditions

POST-HARVEST FACTORS:

  • Storage conditions after harvest
  • Time between harvest and consumption
  • Washing and preparation methods
  • Cooking or processing (if applicable)

Because these factors vary significantly from grower to grower, location to location, and crop to crop, nutritional content will vary regardless of growing medium used.

General Information About Microgreens (Not Our Claims)

Based on publicly available research and scientific studies conducted by third parties (not by On The Grow, LLC):

  • Microgreens are generally considered to be nutrient-dense when compared to mature vegetables of the same variety, primarily because they are harvested at a very young stage when nutrient concentrations are high
  • Studies have shown that certain microgreens can contain higher levels of vitamins, minerals, and antioxidants than their mature counterparts
  • Hydroponic growing methods (which can include growing on inert mediums with nutrient solutions) have been shown in some studies to produce crops with comparable or sometimes higher nutrient density than soil-grown crops, depending on growing conditions
  • Controlled environment growing (using grow lights, controlled temperature, etc.) can sometimes produce more consistent nutritional results than outdoor growing, according to some research

This information is based on general scientific research about microgreens and hydroponic growing, not specific testing or claims about our products. We are sharing publicly available information for educational purposes only.

We Are Not Nutritionists

On The Grow, LLC and its owners are not:

  • Nutritionists, dietitians, or registered dietitian nutritionists
  • Food scientists or agricultural researchers
  • Licensed to provide nutritional advice or make nutritional claims
  • Qualified to assess, measure, or guarantee nutritional content of any crops

Any information we share about nutrition is:

  • Based on publicly available research conducted by third parties
  • General educational information only
  • Not specific to crops grown on our products
  • Not a substitute for professional nutritional advice or laboratory testing

No Laboratory Testing Conducted

We have not conducted laboratory testing to:

  • Measure nutrient density of crops grown on our products
  • Compare nutritional content of crops grown on our products versus soil or other mediums
  • Verify vitamin, mineral, or antioxidant levels
  • Test for specific nutritional components

As a small business, laboratory nutritional testing is cost-prohibitive and not feasible for us to conduct. Any nutritional claims would require extensive, expensive, controlled scientific testing which we have not performed.

Your Responsibility for Nutritional Information

If you are growing microgreens for sale or commercial purposes and wish to make nutritional claims:

  • You are responsible for conducting your own laboratory testing
  • You must comply with FDA labeling requirements and regulations
  • You should consult with food safety and nutrition professionals
  • You must verify any nutritional claims through proper testing before making them publicly

We cannot provide nutritional data for your commercial labeling or marketing purposes.

Food Safety Remains Your Responsibility

Regardless of nutritional content, food safety practices are essential:

  • Wash all microgreens thoroughly before consumption
  • Follow proper food handling and sanitation procedures
  • Store microgreens at proper temperatures
  • Consume within recommended timeframes
  • Follow local health department guidelines for commercial growing

Proper sanitation of growing mediums, trays, and workspace is critical for food safety and does not relate to nutritional content.

Consult Healthcare Professionals

If you have questions about:

  • Whether microgreens are appropriate for your diet
  • Nutritional needs for specific health conditions
  • Vitamin or mineral requirements
  • Dietary restrictions or allergies

Consult with a registered dietitian, nutritionist, or your healthcare provider. We cannot provide personalized nutritional advice.

Contact for Questions

If you have questions about nutritional research, growing methods, or general information about microgreens nutrition, you may contact us at info@onthegrow.net. However, please understand:

  • We can only share general, publicly available information
  • We cannot make claims about nutritional content of crops grown on our products
  • We cannot provide nutritional advice or professional guidance
  • Response times: 1-3 business days for priority inquiries, 1-2 weeks for general questions

For nutritional testing, analysis, or professional advice, please consult:

  • Accredited food testing laboratories
  • Registered dietitians or nutritionists
  • Agricultural extension offices
  • Food science departments at universities

SECTION 22 - DIGITAL PRODUCTS & LICENSES

License Grant: When you purchase digital products from us (including eBooks, PDFs, courses, and downloadable content), you are purchasing a limited, non-exclusive, non-transferable license to access and use the content for your personal use only.

You may NOT:

  • Resell, redistribute, or share digital products with others
  • Post digital content on public websites, file-sharing platforms, or social media
  • Create derivative works based on our digital content for commercial purposes
  • Remove or alter any copyright notices or branding

Course Access: Online courses remain accessible as long as they are actively maintained on our platform. We reserve the right to modify, update, or discontinue course offerings, though active students will receive reasonable notice when possible.

No Refunds After Access: As stated in our Refund Policy, digital products are non-refundable once accessed. For our Microgreen Masterclass course specifically, refunds are only available if you have not accessed content beyond the two locked introductory modules. We can and will review your account access history to verify eligibility.

International Digital Sales: Digital products are delivered electronically and are subject to U.S. and Texas law regardless of your location. By purchasing digital products from outside the United States, you agree to these terms and acknowledge that Texas law governs your purchase.

SECTION 23 - CUSTOMER COMMUNICATION & RESPONSE TIMES

Email Communication: Our primary method of customer communication is email (info@onthegrow.net). We are a 2-person operation receiving hundreds of emails daily.

Response Time Expectations:

  • Priority customer service issues (order problems, returns, refunds, shipping issues): 1-3 business days
  • General inquiries (growing questions, product recommendations, general support): 1-2 weeks or longer
  • Peak seasons (holidays, launches, promotions): Response times may be extended

We do not guarantee specific response times and are not liable for delays in responding to non-urgent inquiries.

Self-Service Resources: Before contacting us, you are encouraged to utilize our free resources:

  • Product descriptions and specifications on our website
  • YouTube channel (https://www.youtube.com/@OnTheGrow) with 144K+ subscribers and extensive growing tutorials
  • Blog posts (https://onthegrow.net/blogs/microgreens) with comprehensive growing guides
  • Course materials (for enrolled students)
  • FAQ pages

No Phone Support: We do not offer phone support. All customer service inquiries must be submitted via email to info@onthegrow.net.

Communication Standards: We reserve the right to:

  • Prioritize emails based on urgency and business need
  • Limit response time for repetitive questions answered in our free resources
  • Refuse service to customers who engage in abusive, threatening, or excessive communication (see Section 2 - General Conditions)

By contacting us, you acknowledge these response time expectations and agree to utilize our self-service resources when appropriate.

SECTION 24 - THIRD-PARTY PAYMENT PLANS & FINANCING

Third-Party Payment Services: Our checkout may offer third-party payment plan options such as Shop Pay Installments (powered by Affirm), Klarna, Afterpay, PayPal Pay Later, or other buy-now-pay-later services. These are not payment plans offered by On The Grow, LLC.

When you choose a third-party payment plan:

  • The financing company pays us in full immediately
  • We fulfill your order as a standard purchase
  • Your payment agreement is between you and the financing company
  • We have no access to, control over, or responsibility for your payment plan
  • We cannot modify, cancel, or adjust your installment terms

Returns & Refunds: If you return a product purchased with a payment plan:

  • Our standard Return Policy (https://onthegrow.net/policies/refund-policy) applies (including all fees and conditions)
  • Refunds are issued to the financing company, not directly to you
  • The financing company determines how refunds affect your payment plan
  • You must contact the financing company about payment adjustments
  • You may still owe fees, interest, or payments to the financing company even after a return

Payment Plan Disputes:

  • All disputes about payment plan terms, fees, or schedules must be directed to the financing company
  • On The Grow, LLC is not liable for issues related to third-party financing agreements
  • Chargebacks filed for disputes about payment plan terms (rather than product issues) will be contested

No Endorsement: We do not endorse, recommend, or guarantee any third-party financing service. Your use of these services is at your own discretion and subject to their terms and conditions.

All purchases made through third-party payment plans remain subject to our Terms of Service, Return Policy, and all other policies regardless of your payment method.

SECTION 25 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at info@onthegrow.net.

Our contact information:

On The Grow, LLC 709 West Rusk Street, Ste B - 908 Rockwall, TX 75087 United States

(Online only / Mailing address - not a physical location)

Email: info@onthegrow.net Website: www.onthegrow.net

Business Hours: Monday - Friday, 9:00 AM - 5:00 PM Central Time

Response Times:

  • Priority issues (order problems, returns, shipping): 1-3 business days
  • General inquiries: 1-2 weeks

© 2026 On The Grow, LLC. All rights reserved. "ON THE GROW" is a registered trademark of On The Grow, LLC.